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Returns

Money-back guarantee

If the fit or the fleece isn't right, we'll make it right.

Free returns within 15 days

You have 15 days from delivery to request a free return. Items should be unworn or lightly tried on, with tags where applicable.

Refund guarantees

  • Full refund if your package is lost in transit.
  • Full refund if your items arrive damaged.
  • Full refund if your order doesn't arrive within 30 days.
  • A $1.00 coupon code if your delivery runs late.

How to start a return

Email us your order number and what went wrong — wrong size, a fabric issue, or simply not what you expected. We'll send return instructions the same or next business day.

Start a return

Exchanges

Sizing off? We'll swap it for another size where stock allows, so you don't have to re-order and wait twice. Check the sizing guide before choosing your replacement.

Refunds

Once your return is received and checked, refunds are issued to the original payment method. Banks typically post the refund within 5–10 business days.

Damaged or wrong item

Send a photo with your order number and we'll replace it or refund you in full — no return shipping required.

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